Knowledge Base Systems offer other services and customisation and these include:

• KBS can provide a tailoring and consulting service at a basic rate of $100 per hour including GST.
• KBS will provide estimates against defined requirements specifications.

OnCall 

OnCall represents the latest in technology for the computerised support of a counselling and information service with optional case management. Just some of OnCall’s features include the following:

• Automatic postcode lookup.
• Generation of mail-merge files.
• Generation of form letters with automatic insertion of details from the database for clients.
• Ability to generate detailed assessments and care plans.
• Hierarchical topic structures with automatic intelligent searching within the structures.
• Automatic postcode look-up.
• Direct access to web pages for services, publications over the internet, and stored as word documents.
• Extensive user controlled ad-hoc reporting.
• Optional output of reports to screen, printer or Excel.

Daisy 

Daisy is a purpose built system specifically designed to be used as an on-line support system for rostering, payroll and invoicing for in-home personal care, nursing, meals and day centres. It has been developed in close collaboration with end-users and is carefully modelled upon actual work practices at client sites.

Daisy provides many features including the following:

• Rostering with checking for staff already rostered, on leave, not available, unqualified or unsuitable.
• Staff timesheet interfacing using Teleclock or Daelibs.
• Payroll file generation
• Client & Local Government invoicing
• Interfacing to account system.
• Budgets & reporting
• Archiving
• Person searching and matching using phonetic name searching and fuzzy logic.
• Automatic postcode look-up
• Extensive reporting
• Optional output of reports to screen or printer
• Support for meals and day centres